Federal Trade Commission 2009 Top Consumer Complaints

The FTC has released the 2009 top consumer complaints list and debt collection agencies came in second, usually it is the number one complaint. This year, number one was identity theft. In reviewing the individual states complaints list, "internet providers" consistently came in first or second. I have also included the link to the FTC report if you have a few minutes to read about consumer behavior, remember, these folks took the time to actually make a report.

Rank Category No. of Complaints Percentages
1 Identity Theft 278,078 21%
2 Third Party and Creditor Debt Collection 119,549 9%
3 Internet Services 83,067 6%
4 Shop-at-Home and Catalog Sales 74,581 6%
5 Foreign Money Offers and Counterfeit Check Scams 61,736 5%
6 Internet Auction 57,821 4%
7 Credit Cards 45,203 3%
8 Prizes, Sweepstakes and Lotteries 41,763 3%
9 Advance-Fee Loans and Credit Protection/Repair 41,448 3%
10 Banks and Lenders 32,443 2%
11 Credit Bureaus, Information Furnishers and Report Users 31,629 2%
12 Television and Electronic Media 26,568 2%
13 Health Care 25,414 2%
14 Business Opportunities, Employment Agencies and Work-at-Home Plans 22,896 2%
15 Computer Equipment and Software 22,621 2%
A complete list of complaints can be found at: http://bit.ly/cBRiLT