There are two main types of collection agencies, those that operate ONLY on a percentage of what they collect and those that charge a flat rate per account placed or sell the right to place a certain number of accounts within a certain amount of time for a flat fee.
I'm a member of several credit and collection organizations and groups and this morning a PR piece about an agency was part of one of those groups. That agency charges $5-$15 per account placed regardless of dollar amount and they claim that a gentle nudge is all most people need to pay and that's why they can charge so little.
As a 20+ year veteran of the collection industry, I have learned that a very, very small percentage will respond to letters from a collection agency. Phone calls are what generates payments, if letters and invoices did, there would not be over 5,000 collection agencies in the US alone.
As a contingency agency, J P & C gets paid ONLY if we collect for our clients while the other type agency gets paid whether they collect any money for you or not. As a collection agency owner, I know that they cannot afford to spend any money on phone calls, more that a letter or two or trying to locate a missing person that owes the money and stay in business very long.
While it may seem like a bargain to pay $15 for someone to collect a $1000 account, the bottom line, who is more motivated to do a good job for you, someone who already has your money beforehand or someone who relys on getting results for their clients BEFORE the agency can get paid?
Wednesday, May 27, 2009
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