Telephone Tip

When you’re on the phone with someone regarding payment of a bill they owe you, stay on the phone until you are clear about what happens next.
Will they be:
· Paying all or part of your bill?
· Mailing, wiring or bringing it to your office? When, exactly?
· Calling you back, if so, by what deadline?
Be wary when you hear “try,” “do my best,” “think I can,” “should be able to,” or anything along those lines.
Don’t hesitate to pull the plug on an account you can’t collect after 120 days. We spend each day on focusing on collecting your money so that you can do what you do best.